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14px;display:flex;flex-direction:column;gap:4px;cursor:pointer}.cl-item.sel{border-color:var(--acento)}.cl-item-nome{font-weight:800;font-size:15px;overflow-wrap:anywhere}.cl-item-info{font-size:13px;color:var(--cinza);overflow-wrap:anywhere}.cl-detalhe{flex:1;min-width:0;overflow-y:auto;background:var(--branco);border:1px solid var(--linha);border-radius:16px;padding:20px 22px;display:flex;flex-direction:column;gap:12px}.cl-vazio{align-items:center;justify-content:center}.cl-det-topo{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.cl-det-topo h2{margin:0;font-size:22px;font-weight:800;overflow-wrap:anywhere}.cl-detalhe h3{margin:8px 0 0;font-size:15px;font-weight:800}.cl-idents{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:10px}.cl-ident{background:#f6f7f5;border-radius:12px;padding:12px 14px;display:flex;flex-direction:column;gap:4px;font-size:14px;overflow-wrap:anywhere}.cl-contrato{font-size:13px;color:var(--tinta-2)}.cl-convs{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}.cl-conv{border:1px solid var(--linha);border-radius:12px;overflow:hidden}.cl-conv-topo{width:100%;display:flex;justify-content:space-between;gap:10px;align-items:center;background:#fafbfa;border:none;padding:10px 14px;text-align:left;cursor:pointer;font-size:14px}.cl-conv-topo:disabled{cursor:not-allowed}.cl-conv-n{color:var(--cinza);font-size:13px;white-space:nowrap}.cl-conv-resumo{margin:0;padding:8px 14px;font-size:13px;color:var(--tinta-2);border-top:1px solid var(--linha);overflow-wrap:anywhere}.cl-msgs{display:flex;flex-direction:column;gap:6px;padding:10px 14px;background:#f2f3f1;max-height:420px;overflow-y:auto}.cl-msg{display:flex;flex-direction:column;gap:2px;max-width:85%;background:#fff;border-radius:10px;padding:8px 10px;font-size:14px}.cl-msg.cl-atendente,.cl-msg.cl-ia{align-self:flex-end;background:#e3f2eb}.cl-msg-autor{font-size:11px;color:var(--cinza);font-weight:700}.cl-msg-txt{white-space:pre-wrap;overflow-wrap:anywhere}@media (max-width: 960px){.cl-pagina{flex-direction:column}.cl-lista{flex:none;max-height:none}.cl-lista.tem-sel{display:none}}@media (min-width: 961px){.cl-fechar{display:none}}.bolha-audio{font-size:12px;font-weight:700;color:var(--cinza)}.lista{gap:14px;background:#fbfcfb}.lista-topo{display:flex;align-items:center;justify-content:space-between;gap:8px}.ao-vivo{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:700;color:#2e7d5b;background:#e3f4ec;padding:4px 10px;border-radius:999px}.ao-vivo i{width:7px;height:7px;border-radius:50%;background:#2eae73;box-shadow:0 0 #2eae7399;animation:pulso 2s infinite}@keyframes pulso{0%{box-shadow:0 0 #2eae738c}70%{box-shadow:0 0 0 7px #2eae7300}to{box-shadow:0 0 #2eae7300}}@media (prefers-reduced-motion: reduce){.ao-vivo i{animation:none}}.busca-caixa{position:relative}.busca-icone{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--cinza-2);pointer-events:none}.busca-campo{width:100%;height:44px;padding:0 12px 0 38px;border-radius:12px;border:1px solid var(--linha-2);background:var(--branco);font:inherit;font-size:15px;color:var(--tinta)}.busca-campo:focus{outline:2px solid var(--acento);outline-offset:1px;border-color:transparent}.seg{display:grid;grid-template-columns:repeat(4,1fr);gap:4px;padding:4px;background:#edf0ed;border-radius:12px}.seg-btn{min-height:38px;border:none;background:transparent;border-radius:9px;font:inherit;font-size:13px;font-weight:700;color:#4c5c56;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:0 4px;white-space:nowrap}.seg-btn.ativa{background:var(--branco);color:var(--tinta);box-shadow:0 1px 3px #10201b1f}.seg-btn:focus-visible{outline:2px solid var(--acento);outline-offset:1px}.seg-n{min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:var(--tinta);color:#fff;font-size:11px;font-weight:800;display:inline-flex;align-items:center;justify-content:center}.seg-n.alerta{background:#e8833a}.itens{display:flex;flex-direction:column;gap:6px}.item{flex-direction:row;align-items:flex-start;gap:12px;border:1px solid var(--linha);background:var(--branco);padding:12px;border-radius:14px}.item:hover{background:#f6f8f6}.item.sel{background:var(--acento-claro);border-color:var(--acento)}.item-corpo{display:flex;flex-direction:column;gap:4px;min-width:0;flex:1}.item-nome{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.avatar{position:relative;flex:0 0 44px;width:44px;height:44px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-weight:800;font-size:15px;color:#0f2a22;background:#ddebe5}.avatar.canal-whatsapp{background:#d8f3e3}.avatar.canal-telegram{background:#dcecfa}.avatar-canal{position:absolute;right:-2px;bottom:-2px;width:18px;height:18px;border-radius:50%;border:2px solid var(--branco);font-size:9px;font-weight:900;color:#fff;display:inline-flex;align-items:center;justify-content:center}.canal-whatsapp .avatar-canal{background:#25a55f}.canal-telegram .avatar-canal{background:#2a8bd8}.etiquetas{display:flex;flex-wrap:wrap;gap:4px}.tag-espera{background:#fff1e3;color:#8a4b0f}.tag-espera.atrasada{background:#fde2e0;color:#a3241b}.lista-vazia{display:flex;flex-direction:column;align-items:center;text-align:center;gap:6px;padding:40px 16px;color:var(--cinza)}.lista-vazia strong{color:var(--tinta);font-size:16px}.lista-vazia span:last-child{font-size:14px;max-width:260px}.lv-emoji{font-size:36px;line-height:1;margin-bottom:4px}